Souba Solutions

Solutions for your customers and your teams.

We adapt our solutions to your organisation, connect them to your systems and maintain them over time.

01Customer service

See customer requests through to completion.

A certificate request, a complaint or a case to follow: your teams have the information and tools they need to handle the request and keep the customer informed.

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Example workflow
Tracking a complaint
  1. 1The customer submits a complaint.
  2. 2The tool gathers the information needed to handle it.
  3. 3The case is passed to the responsible team.
  4. 4The customer is informed of the outcome.

History retained

The information available, permitted actions and required approvals are agreed with your teams.

02Software for your teams

The tools you need. Not just more software.

An application for tasks your current tools do not handle well: tracking a case, requesting a missing document or getting an operation approved. It can support your teams or let customers complete a task.

Example workflow
File follow-up
FileNext stepWho handles it
F-014Missing documentOperations
F-015To approveManager
F-016DoneOperations

An incomplete case is identified. The missing documents are requested, then the case is sent to the person responsible for approving it.

03Data & forecasting

Dashboards and forecasts to help you make decisions.

We start with the question you want to answer: forecasting activity, comparing scenarios or choosing where to act. The available data then helps us choose a method and compare it with your current practice.

Example workflow
Forecasts

ForecastCurrent method

Your activity data helps forecast busy periods and staffing needs. Your teams compare the forecast with their current method before using it.

These examples illustrate possible uses. Steps, access and features are defined with your teams.

Software that fits your organisation.

Together, we decide where the software will run, who can access it and which actions need approval.

Hosting

With your IT team, we define where each component runs, where data is stored and which external models or services are used. These choices are agreed before launch.

Access and approvals

You choose who can view information, update cases and approve actions.

AI agents on your servers

Custom deployment

We design and deploy AI agents on your infrastructure, according to the project’s needs.

Support and maintenance

Before launch, we agree responsibilities and the arrangements for support and maintenance.

Languages

French

Our agents work in French today. For another language, we first assess response quality in real situations.

Data protection

With your specialists, we review the data used, the external services involved and the applicable processing terms.

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Examples of possible uses

Solutions adapted to your sector.

Our solutions adapt to several sectors.

  • 1

    Banks & financial institutions

    • Account opening and certificates
    • Complaints and case tracking
    • Internal tools and dashboards
  • 2

    Insurance

    • Claims submission and tracking
    • Certificates and policy changes
    • Complaints and case tracking
  • 3

    Public services

    • Citizen requests
    • Certificates, permits and complaints
    • Case tracking and internal tools
  • 4

    Clinics and hospitals

    • Appointment booking and changes
    • Confirmations and reminders
    • Requests passed to reception

What about your organisation?

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